Set up your workspace
Follow your workspace guide to connect channels, add your business context and prepare your first workflow.
Open setup guideRise support centre
A little guidance. A clear way forward.
Find the right place for setup help, app delivery questions and support for the work you already have underway.
Plan an app project
Choose a product, confirm the package and collect your brand details. Review the scope before paid work begins.
Explore app productsGet help with an issue
Keep the problem, project reference and follow-up together in your workspace support area. Sign in to continue.
Open workspace supportMake a support request easy to follow.
A small amount of context helps the team understand what happened.
- Identify the right workspace or projectInclude its reference and the app/site version if you have one.
- Describe the expected resultExplain the steps you took and what happened instead.
- Share only what is neededRedact private customer information from screenshots. Never send passwords or signing keys.
Does approving a draft publish it?
No. Approval records a review decision. Actual sending, publication or rendering depends on the supported action, enabled provider and required permissions.
What does six-month bug support cover?
Reproducible bugs in an accepted ready-made app scope, for six calendar months from final accepted handover. New features and source updates are separately quoted. Read the support terms.
Can I request a cancellation or refund?
Yes. Send the project and payment references to support. The accepted quote and applicable rights govern the review; requests are acknowledged within 2 business days and decided within 7 business days. Approved refunds are initiated within 5 business days, with bank credit normally taking a further 5–10 business days. See the process.
Can you guarantee store approval or provider access?
No. The relevant provider controls eligibility, review and approval. We prepare the agreed work and explain the configuration or handover required.